Now, Airport managers can monitor their business process involved in maintaining airport systems through ARINC’s IT service. ARINC Managed Services has introduced an airport-specific IT service, named AMS Service Desk to monitor the business process.
ARINC’s new AMS Service Desk is full service resource for the maintenance and support for all airport IT systems from passengers check-in to parking access and revenue control systems. AMS has transformed the traditional help desk or call centre and customizes it to develop the service desk that will meet with the requirements and demands of airport IT systems. AMS service desk is able to monitor customers IT systems in real time by implementing the business process management (BPM) tools within the service desk. The AMS monitoring tools cover all aspects of the airport maintenance model, which are given below:
1. Preventive maintenance
2. Escalation management
3. Asset management
4. Service Level Agreement management
5. Performance monitoring and reporting
AMS Business Process Management system enables flexibility and accountability for each airport and/or system. The new business process management allows airports to view report tracking trouble tickets, trend analysis, operational time, and equipment maintenance. In addition it also dispatches all database and analysis for predictive maintenance purposes.
Image Credit: AV Jobs & Rock Well
Via: ManagingAutomation
